FAQs

1. How can I contact you?

You can contact us by email at support@lightenup.store or by phone at +17712133485.

2. Where are your products shipped from?

Our products are shipped from various locations depending on availability and proximity to the customer. We work with suppliers from around the world to ensure the best quality and fastest delivery.

3. Can I get a refund on my product?

Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, please contact our customer support team for further instructions.

4. What is your refund policy?

Our refund policy allows for returns within 30 days of the purchase date. To start a return, please contact us at support@lightenup.store. Please note that certain items may be exempt from returns, such as perishable goods, custom products, and personal care goods. For more information, please refer to our refund policy.

5. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

6. Do you offer exchanges?

Yes, we do offer exchanges. If you would like to exchange your item for a different size, color, or style, please initiate a return and place a separate order for the desired item.

7. How long does shipping take?

Shipping times vary depending on your location and the product you have ordered. Under normal circumstances, you can expect your package to arrive within 1-2 business weeks for orders within the USA and 1-2 weeks for orders to Europe. Please note that during peak seasons or high demand, delivery times may be extended.

8. Can I track my order?

Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your shipment on the carrier's website.

9. What if I receive a defective or damaged item?

If you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right by providing a replacement or issuing a refund.

10. How do I return an item?

To initiate a return, please contact our customer support team at support@lightenup.store. They will provide you with further instructions on how to return the item.